Q&A

Where can you ship?

Currently, we only ship within the United States

What sizes are available?

Available in a variety of colors, our one-size-fits-all ties are designed for comfort and a clean, flattering look.

How long should my order take to arrive?

Most ties will arrive in 7-10 business days. 

What is your return policy?

The request must be completed within 30 days from the date of purchase for full refund or exchange

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The tie must be in its original, unworn, resealable condition

This does not cover ordinary wear and tear or damage by improper use or accidental damage

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Please allow processing time (up to 14 days) for your refund

How can I return or exchange an item?

Just follow these simple steps:

1. Email with us with your request and details about the exchange or refund.

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2. Complete the form that we send to you and select either a refund or an exchange. 

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3. Print your return label, place the item in the mail, and we’ll handle the rest. You will receive a confirmation email with the details of your refund or new item. 

What items are returnable for a full refund?

• Items purchased and delivered within 30 days 

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• Unworn, resaleable items

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• Items delivered damaged or unwearable

What if I want to return an item I purchased on sale/clearance?

All clearance merchandise is Final Sale and cannot be returned

Is it easy to return purchases

Simply email us for a form at mycelestialties@gmail.com, print off the necessary return label, and drop your return in the mail.

We will begin processing your return upon notification of mailing.

How soon will I get my refund? 

Please allow up to 14 business days for full refunds to be processed, and/or 1-2 business days for store credit or exchange returns. 

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*We’re sorry, but international orders do not apply at this time.